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HelpDesk to ALVAO Service Desk
migration service

Effortless , no special expertise or coding required. A complete HelpDesk to ALVAO Service Desk data migration tool.

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Your best tool for HelpDesk to ALVAO Service Desk data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Simply decide on the records you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target platform and see the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing critical customer service information.
Automated migration

Worried that you’ll need special skills to migrate your info? Don’t be as we ensured that our tool interface accessible as possible.

Connect the platforms, choose data, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Data safety is paramount

Information is key which is why we created a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You’re in charge

Manage your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to choose the data arrangement, when it starts, and how.

Our tech engineers took user experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Except providing great customer service, we always want to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from HelpDesk to ALVAO Service Desk

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up in the right places in ALVAO Service Desk.

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Retained connection between object and people

When migrating your data from HelpDesk to ALVAO Service Desk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to ALVAO Service Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HelpDesk to ALVAO Service Desk work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and connect your HelpDesk service desk with HDM.

  • Give the right to access your ALVAO Service Desk account.

  • Clarify your requirements

    Let us know exactly what components of your migration you wish to tweak

  • Get your preferences estimated

    We'll analyze your application and get back to you with a price range and a scope of work.

  • Migrate from HelpDesk to ALVAO Service Desk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your ALVAO Service Desk import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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