HelpDesk to Alcea HelpDesk
migration service

Trouble-free , no special know how or coding required. A complete HelpDesk to Alcea HelpDesk data migration software.

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The best HelpDesk to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose customer info you need to transfer and set off with the transition right away.
Effortless transition process
No special expertise needed. Just choose what data will go to the target system and observe the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make certain that no ticket is missing critical customer support details.
Simple and easy process

No need to worry about scripting or constantly control each record transferred.

Just attach your source and target, tick what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Data maintenance

Your information comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind thick walls. Not even all our employees can see your passwords or other information.

You can be certain with HDM no data breaches are possible.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to pick the data arrangement, when it starts, and in what order.

Our tech engineers took user experience as an essential factor and ensured that you will be able to use the system to its fullest.

Customer service as priority

As a data import service provider, we strive to deliver the most effective migration tool. Yet, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from HelpDesk to Alcea HelpDesk

Castle gates

Strong security of your data

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Alcea HelpDesk.

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Maintained relation between object and people

When migrating your records from HelpDesk to Alcea HelpDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Alcea HelpDesk work

  • Get ready

    Sign up and go to our migration service.

  • Opt and link your HelpDesk support desk with HDM.

  • Give access to your Alcea HelpDesk account.

  • Clarify your business needs

    Let us know what elements of your migration you need to tweak

  • Have your requirements estimated

    We shall investigate your case and get back to you with a price and a scope of work.

  • Migrate from HelpDesk to Alcea HelpDesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Alcea HelpDesk import

Our team would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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