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HelpDesk to Akio
migration service

Trouble-free , no special expertise or programming required. A complete HelpDesk to Akio data migration software.

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The best HelpDesk to Akio tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose the records you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and see the wonders happening.
Data completion
Migrate your help desk records in full to make certain that no ticket has lost essential customer service details.
Easy process

No need to worry about coding or constantly control each record moved.

Just attach your source and target, tick what you want to migrate and allow the Migration Wizard deal with the rest for you.

Data dependency

Your customer data migrates complete and we mean it.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your passwords or records.

You may be certain with HDM no data breaches will take place.

Record mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might ever need.

Guided migration

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a migration service supplier, we strive to offer the best possible migration tool. Nevertheless, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from HelpDesk to Akio

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right destinations in Akio.

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When migrating your records from HelpDesk to Akio we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Akio

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Akio work

  • Get ready

    Register and go to our migration software.

  • Connect HelpDesk

    Select and connect your HelpDesk support desk with HDM.

  • Grant the right to access your Akio account.

  • Clarify your requirements

    Let us understand precisely what elements of your migration you would like to tweak

  • Get your preferences estimated

    We will research your case and get back to you with a cost and a scope of tasks.

  • Migrate from HelpDesk to Akio all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Akio import

Our team would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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