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HelpDesk to Activate
migration service

Extremely easy , no special expertise or coding required. A complete HelpDesk to Activate data migration software.

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The best HelpDesk to Activate tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Simply choose customer info you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the target system and observe the magic happening.
Data completion
Transfer your help desk data in full to ensure that no ticket has lost critical customer support information.
Simple and easy process

You don’t have to bother about coding or constantly watch each record moved.

Just link both platforms, choose what you want to migrate and let the Migration Wizard deal with the rest for you.

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

You data is key which is why we designed a tool that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Record mapping

Choose records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to select anything you might actually need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer support services, we always want to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to improve the core experience.


Why you should use Help Desk Migration to switch from HelpDesk to Activate

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right places in Activate.

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Sustained association between object and people

When migrating your records from HelpDesk to Activate we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HelpDesk to Activate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HelpDesk to Activate work

  • Get ready

    Sign up and go to our migration service.

  • Connect HelpDesk

    Opt and link your HelpDesk service desk with HDM.

  • Give the right to access your Activate account.

  • Detail your business needs

    Let us know what aspects of your migration you would like to modify

  • Get your needs estimated

    We shall analyze your case and send you with a price and a scope of tasks.

  • Migrate from HelpDesk to Activate everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Activate import

Our team would be more than happy to run a customized migration if you have special needs.
Get a price estimation

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