HelpDesk Pro to Kayako
migration service Help Desk Migration partner of Kayako

Smooth , no special know how or coding required. A complete HelpDesk Pro to Kayako data migration instrument.

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Risk-free and Safe
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to migrate data from HelpDesk Pro to Kayako

Strong privacy of your data

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in Kayako.

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Retained connectivity between object and people

When migrating your data from HelpDesk Pro to Kayako we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from HelpDesk Pro to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from HelpDesk Pro to Kayako work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from HelpDesk Pro to Kayako.

  • Connect HelpDesk Pro

    Fill out the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Connect Kayako

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be moved based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako all data

    Once everything's validated, choose a quiet time with the minimal load on the support team and begin migrating from HelpDesk Pro to Kayako.


Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Kayako import

Our staff would be more than happy to perform a customized migration if you have specific needs.
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