How to switch off “Validate user phone numbers” in Zendesk? [+Video]

When you migrate your contacts to Zendesk, make sure you have turned off the field “Validate user phone numbers” in your Zendesk account. If you leave this option on, Zendesk will try to validate the imported phone numbers and your help desk import might be suspended.

To ensure you have an outstanding migration experience and avoid any pauses in your Zendesk migration, turn off the “Validate user phone numbers” before setting up your data import.

To disable “Validate user phone numbers” in Zendesk, follow these steps:

1. Open your Zendesk account.
2. Click on the Admin icon.
3. Go to Settings.
4. Under Settings, choose Customers.
5. Scroll down to “Validate user phone numbers”.
6. Disable the validation.
7. Press on the Save tab to apply the changes

Go questions? Contact our support reps.