How to disable Priority Matrix in SuperOps?
To maintain the priorities as they were in the source platform, follow these steps to disable the Priority Matrix in your SuperOps account:
1. Log in to your SuperOps account. Go to Settings and select the Priority Matrix option.
2. In the Priority assignment matrix settings, toggle the green switch to turn it grey. Ensure the toggle is grey and click Save.
How to disable email notifications in SuperOps?
Before running SuperOps data migration, you need to turn off notifications. You can do this by following this guide.
1. Log in to your SuperOps account. Go to Settings and choose Notification Center > Ticket Notification.
2. Click on each notification to make them gray (aka inactive).
How to remove event triggers on SuperOps?
Before starting the migration to SuperOps, be sure to delete all event triggers on this platform. If triggers remain active, ticket priorities will be transferred incorrectly. Here’s a guide on how to remove triggers on SuperOps:
1. Open your SuperOps and go to Settings. Choose Event Triggers in the Automation section.
2. Hover over a trigger and click the three dots that appear on the right. Then, choose the Delete option.
3. Confirm your action by clicking Delete.