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How to disable Two-Factor Authorization in Desk.com?

To migrate from Desk, you’ll need to disable Two-Factor authorization. Desk.com uses Basic Access Authorization. This means that for authentication, you can use the same username and password that you use when you log in to your help desk. However, Two-Factor authorization will allow our service to connect via API.

This action requires the Administrative Manager access level or above.

To disable the Two-Factor Authorization follow these steps:

1. Go to Admin > Settings > Site Settings.
2. Turn "Enable 2 Factor Auth" Off.

How to disable Two-Factor Authorization in Desk.com

3. Click Update to apply the changes.

How to disable Two-Factor Authorization for a specific user

In case you need to disable the Two-Factor Authorization for a specific user who’s going to be performing the migration, here’s how to do it:

1. Go into Admin > Team > User and then find the Agent or Admin you would lik e to reset.
2. Now click on their username to load the edit box.
3. Scroll down to Two-Factor Authentication and then click on "Disable".

How to disable Two-Factor Authorization in Desk.com

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