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How Can I Migrate Knowledge Base to Zendesk?

Help Desk Migration Service allows migrating Articles, Folders, and Categories of your Knowledge Base (Help Center) to Zendesk.

Before you start your migration, you need to activate the Knowledge Base (Help Center) in Zendesk by following the next steps:

  1. Sign in to Zendesk Support as an administrator.
  2. Click the Zendesk Products icon () in the top bar, then select Guide.
  3. In the page that appears, accept the terms and condition, then click Enable Guide.

Please, note: Knowledge Base (Help Center) should be activated before you start the Zendesk import. Otherwise, you won't be able to migrate data successfully.

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