How to calculate customers in ServiceNow?

In ServiceNow, callers are customers who send you incidents to be resolved. To calculate the number of callers, complete the following actions.

1. Go to All and open the Service Desk dropdown list.

ServiceNow Service Desk

2. Then select Callers.

ServiceNow Callers

3. You can see the number of customers at the bottom of the page.

Calculate Contacts in ServiceNow

4. You can apply filters to search for specific customers.

Filter ServiceNow Contacts