Help Sumo import
in a few clicks

Without developers, timelack and hustle. With step-by-step Help Sumo import setup form.

More details

Help Sumo import tool you’ve been looking for

Now, there’s no need to worry about any help desk import troubles. Complete platform to platform migration with HDM quick and hassle-free.
Save time & money
Lower process cost, a swift transfer to the new system, and no need to develop the migration script. Get all of this with HDM service.
Smooth process
Just prepare your information for the import ahead of time and begin moving your data. It’s not necessary to do everything alone.
Vital data with you
Regardless of your reasons, transfer your historical data to the new tool to keep the track of customer data easier.
Automatic migration

Why waste time transferring data by yourself when a machine can deal with it?

Our migration tool will take care of every record so you don’t have to.

Connection coherence

All your customer records will move complete and whole. Together with its smallest details, all data is intact.

The same applies to the help desk and CSV data. By the end, you get useable information.

Data protection

All the passwords you provide during the migration procedure are not saved. Only authorized personnel can gain access to your email profiles or help desk dashboards.

All your info is under solid protection from any kind of danger.

Map your data

You don’t need to perform considerable amount of data reviews to begin your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to keep and say where it goes just by clicking corresponding checkboxes.

Powerful & accessible

You don’t need to learn the platform peculiarities to take advantage of all features.

Handy on-screen hints will help you proceed your data fast and effectively. As a result, you can move data just about to any platform you like.

Great customer service

Our main goal is to make our service as enjoyable to you as as feasible, and G2 Crowd has already recognized it. We always go after quality and proper communication.

Regardless of the way you contact us, we are always ready to solve your migration issues.

Why import data to Help Sumo using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.


Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Optional and powerful field mapping

Only Help Desk Migration lets you automatically transmit custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to Help Sumo with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.


Relations illustration

Objects you may import to Help Sumo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Help Sumo in 6 easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your source support desk with HDM.

  • Connect Help Sumo

    Give the right to access your Help Sumo account.

  • Detail your requirements

    Let us know what components of your migration you want to adjust

  • Get your needs estimated

    We shall research your application and send you with a price range and a scope of work.

  • Import to Help Sumo everything

    Move all your customer service information in a single push.

We keep your data safe

We take security very seriously and have developed an in-depth set of practices, technologies, and policies to help ensure your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the customers

Help Sumo import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

Picking the Best Help Desk Software for a Small Business

There was a time when the amount of help desk solutions was not only scarce but those that were available weren’t exactly hot stuff. But…

5 Types of Help Desk Software and Their Use

The number of available and emerging help desks is huge. It may take a while to choose optimal software. However, if you have a clear…

Here’s What To Do When Merging Help Desk Instances

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the…

Book a Call
— %s