Help Sumo import
in a few clicks

Without developers, timelack and hustle. With step-by-step Help Sumo import setup form

Safe and Secure

Your passwords as well as records are safe with us and will be used for import only.

Quick & Furious

It will take you no longer than 20 minutes to set up the import to Help Sumo and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, precisely where you want them to be.

Why import data to Help Sumo
using Help Desk Migration?

Security first

We don't share any of your information with third parties, and moreover meticulously protect it, so not a thing gets lost or stolen.

Easy to use wizard to setup import

Our service was created to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Optional and powerful field mapping

Only Help Desk Migration lets you automatically transmit custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to Help Sumo with their respective agents, contacts, and attachments, as a result, saving the history of customers' requests.

Objects you may import to Help Sumo

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to Help Sumo in 6 easy steps

Prepare

Sign up and go to our migration wizard.
Link source Help Desk

Choose and link your source support desk with HDM.
Connect Help Sumo

Give the right to access your Help Sumo account.
Detail your requirements

Let us know what components of your migration you want to adjust
Get your needs estimated

We shall research your application and send you with a price range and a scope of work.
Import to Help Sumo everything

Move all your customer service information in a single push.

We keep your data safe

We take security very seriously and have developed an in-depth set of practices , technologies , and policies to help ensure your data is protected.

Check our security manual

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Help Sumo

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.