Help Sumo to Twilio Flex
migration service

Trouble-free , no special skill set or coding required. A complete Help Sumo to Twilio Flex data migration instrument.

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Trustworthy and Reputable
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to get started with the migration.
Complete & Accurate
We've considered all significant peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to migrate data from Help Sumo to Twilio Flex

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right places in Twilio Flex.

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Sustained association between object and people

When migrating your records from Help Sumo to Twilio Flex we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Help Sumo to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Help Sumo to Twilio Flex work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Help Sumo

    Select and link your Help Sumo service desk with HDM.

  • Give the right to access your Twilio Flex account.

  • Explain your requirements

    Let us understand precisely what elements of your migration you would like to adjust

  • Get your requirements estimated

    We will research your case and send you with a the overall cost and a scope of work.

  • Migrate from Help Sumo to Twilio Flex everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Twilio Flex import

Our team would be more than happy to perform a personalized migration if you have special needs.
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