Help Sumo to OTRS
migration service

Smooth , no special skill set or programming required. A complete Help Sumo to OTRS data migration instrument.

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Risk-free and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from Help Sumo to OTRS

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in OTRS.

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Retained association between object and people

When migrating your data from Help Sumo to OTRS we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Help Sumo to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


How does data migration from Help Sumo to OTRS work

  • Prepare

    Sign up and go to our migration wizard.

  • Select and connect your Help Sumo support desk with HDM.

  • Give access to your OTRS account.

  • Outline your needs

    Let us know exactly what components of your migration you wish to modify

  • Have your needs estimated

    We shall investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Help Sumo to OTRS everything

    Migrate all your customer service records in a single push.


Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your OTRS import

Our staff would be more than happy to perform a personalized migration in case you have special needs.
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