Now, when 2019 is coming to its end, it is high time to review what we’ve accomplished throughout this year in a roundup article. We’ve published a number of articles and blog posts, videos, and presentations for you, but some content is always more popular than the other. So, in our last blog post of the year 2019, we want to overview the most-read articles of the whole year and thus remind how productive and informative we were in 2019. So, here's our roundup article of the most-read content:
Help desk platform comparisons are our favorite type of articles to write, and no wonder our readers love them, too. This one is no different. Here, we help potential help desk users to make a decision between Jira Service Desk and Zendesk. We cover the topics of their backgrounds, both standard features, and ones that highlight them among customer service software. As well as we review the prices they established for the functionality they offer. So, if you were considering one of these (or maybe both) platforms as a future help desk system, it’s a piece of content definitely worth looking at.
The modern customer-driven market requires relevant software to be able to satisfy customer needs. Having a robust help desk system solely may not be enough for this purpose. So, we prepared a list of best applications you could get on Zendesk marketplace to help you make providing excellent customer support easier. No doubt, you’ll choose something for yourself, regardless of the Zendesk product you currently use.
The difference between Freshdesk and Zendesk is still unobvious for some users, so this topic remains one of the most popular and most-read ones on our blog. We’ve written several Freshdesk vs Zendesk comparisons, but it seems like readers just love this one. We think it’s because of the compactness and the concentration of useful info included in a relatively short article. So, if you want to get an idea of the difference between these two leaders in just a few minutes, you should definitely check it out.
Zendesk is a leader of the help desk market and has established a good reputation revolving around it after years of offering quality products and services. Still, it can’t be perfect for everyone, be it in terms of price or some functionality. So, no wonder users are often in search of a decent Zendesk alternative. In this article, it’s the turn of Zoho Desk to compete with the industry’s front-runner and prove that it’s no worse than Zendesk.
Desk.com has almost come to its closure, and we decided to warn its users and those who were considering it as a future customer service software. Also, we explained the reasons for such a decision of the company’s executives as well as recommended some ways to transfer data for Desk’s loyal users.
We write not only about data migration and help desks, duh. Customer support is also one of the popular topics in our blog. We like customer service, and we believe that it must be outstanding. Without it, customer loyalty and trust can’t exist, we think. So, we decided to help those who are looking for the answers in that case. We just precisely numbered the basic rules one should remember by heart in order to provide exceptional support. It’s a must-read if you are looking for a precise list of things you should and shouldn’t do in customer service.
Returning to the big players of the customer service software market, here’s another pair of these. Intercom and Help Scout are both powerful, no doubt. But what is in them both that can catch your eye on it and which one would be really better for your company with its unique needs. You can only know after reading this one.
What’s the key difference between ServiceNow and Zendesk, and do they have something in common at all? Here, we’re outlining the major points of each system as well as give some recommendations on how to make even more out of their functionality. This article is also a perfect answer for those who don’t understand the specific differences between service and help desks.
Readers liked the article about apps to empower the productivity of Zendesk products. Similarly, another blog post with applications took place in our leaderboard. Yes, it’s about Freshdesk as its another big fish on the market that draws a lot of attention. The apps here are classified into three popular aspects that users like to improve - bots, productivity boosters, and helping hands in surveying. Everything for you to find the most relevant one.
In 2019, our developers worked hard to treat customers with add-ons and updates. But one that our blog visitors liked the most is the news post about Intercom and its Knowledge Base. Yes, it seems like a lot of help desk software users were looking for data migration of their Knowledge Base articles. And we added this feature to enable our customers to move one of the vital aspects of their customer support to Intercom. Read about the peculiarities of such migration and the Intercom Knowledge Base system itself.
So, see you in 2020!
It looks like now 2019, as well as this roundup article, has finally come to an end, and we want to thank you for staying with us, even if you’ve got acquainted with Help Desk Migration recently. We hope that 2020 will be even more interesting, productive, and innovative. And for now, Happy New Year’s Eve and see you in 2020!
Best wishes, Help Desk Migration team.
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