96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HEAT software to WalkMe
migration service

Smooth , no special skill set or programming required. A complete HEAT software to WalkMe data migration software.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to begin the the migration.
Full & Accurate
We've tackled all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to migrate data from HEAT software to WalkMe

Strong security of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in WalkMe.

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Maintained relation between object and people

When migrating your data from HEAT software to WalkMe we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from HEAT software to WalkMe

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from HEAT software to WalkMe work

  • Prepare

    Sign up and go to our migration software.

  • Choose and link your HEAT software service desk with HDM.

  • Give the right to access your WalkMe account.

  • Outline your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Have your preferences estimated

    We will analyze your application and send you with a cost and a scope of work.

  • Migrate from HEAT software to WalkMe everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your WalkMe import

Our staff would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation
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