Our support team will be temporarily unavailable on March 8, 2021, due to the public holiday. If needed, please check our help center or fill in the contact form, and we will get back to you on the following day.

HEAT software to Vivocha
migration service

Extremely easy , no special skill set or programming required. A complete HEAT software to Vivocha data migration tool.

More details

The best HEAT software to Vivocha tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply pick what data you need to move and start the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target solution and enjoy the magic happening.
Data structure maintenance
Move your help desk records in full to ensure that no ticket has lost critical customer support details.
Easy procedure

You don’t have to bother about coding or constantly watch each record moved.

Just link both platforms, tick what you need to take to a new database and allow the Migration Wizard deal with the rest for you.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their initial connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Data mapping

Choose data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few buttons to press you will be able to select the data arrangement, when it goes, and in what order.

Our software considered user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Good service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from HEAT software to Vivocha

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right destinations in Vivocha.

Next

Retained relation between object and people

When migrating your records from HEAT software to Vivocha we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from HEAT software to Vivocha

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HEAT software to Vivocha work

  • Get ready

    Register and go to our migration software.

  • Connect HEAT software

    Choose and link your HEAT software support desk with HDM.

  • Grant access to your Vivocha account.

  • Describe your requirements

    Let us know what components of your migration you would like to modify

  • Have your needs estimated

    We shall investigate your case and send you with a total price and a scope of tasks.

  • Migrate from HEAT software to Vivocha everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Vivocha import

Our team would be more than happy to perform a customized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

What An Internal Help Desk Ticketing System Exactly Is?

Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the…

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…

Book a Call
cancel
%s
— %s