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HEAT software to SolarWinds Service Desk (Samanage)
migration service

Smooth , no special skill set or coding required. A complete HEAT software to SolarWinds Service Desk (Samanage) data migration instrument.

More details

Your best tool for HEAT software to SolarWinds Service Desk (Samanage) data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Just choose what data you need to move and set off with the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the new system and enjoy the magic happening.
Record structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing critical customer support details.
Effortless procedure

No need to worry about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you need to take to a new database and let the tool deal with the rest for you.

Data maintenance

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your information is behind impenetrable walls. Not even all our employees can see your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to select what goes where, when it starts, and in what order.

Our developers considered user experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer priority

As a data import service provider, we work to deliver the most effective migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from HEAT software to SolarWinds Service Desk (Samanage)

Castle gates

Strong safety of your records

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in SolarWinds Service Desk (Samanage).

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Sustained relation between object and people

When migrating your data from HEAT software to SolarWinds Service Desk (Samanage) we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HEAT software to SolarWinds Service Desk (Samanage)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HEAT software to SolarWinds Service Desk (Samanage) work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from HEAT software to SolarWinds Service Desk (Samanage).

  • Connect HEAT software

    Fill out the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Connect SolarWinds Service Desk (Samanage)

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to SolarWinds Service Desk (Samanage) all data

    Once everything's tested out, find a quiet time with the least load on the support team and begin migrating from HEAT software to SolarWinds Service Desk (Samanage).

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SolarWinds Service Desk (Samanage) import

Our staff would be more than happy to perform a personalized migration in case you have special needs.
Get a price estimation

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