96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HEAT software to Hiver
migration service

Extremely easy , no special knowledge or coding required. A complete HEAT software to Hiver data migration tool.

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Secure and Safe
Your passwords along with records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to get started with the migration.
Full & Precise
We've handled all major peculiarities of different helpdesks to help you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to switch from HEAT software to Hiver

Strong security of your data

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in Hiver.

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When migrating your records from HEAT software to Hiver we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from HEAT software to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from HEAT software to Hiver work

  • Get ready

    Sign up and go to our migration tool.

  • Connect HEAT software

    Pick and link your HEAT software support desk with HDM.

  • Connect Hiver

    Give the right to access your Hiver account.

  • Describe your requirements

    Let us understand precisely what aspects of your migration you need to adjust

  • Get your needs estimated

    We'll analyze your case and send you with a total price and a scope of tasks.

  • Migrate from HEAT software to Hiver all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Continue
Option #1: fully automated process
Automated data migration
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According to the platforms you've selected, you can migrate:
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Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Hiver import

Our team would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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Help Desk Migration service


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