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HEAT software to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Smooth , no special knowledge or programming required. A complete HEAT software to HelpDesk data migration instrument.

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Your best tool for HEAT software to HelpDesk data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip complex data audit and script development processes. Simply pick what data you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target solution and enjoy the magic happening.
Record completion
Move your help desk data in full to make certain that no ticket is missing critical customer support details.
Simple and easy process

No need to worry about coding or constantly watch each record moved.

Just attach your source and target, pick what you need to migrate and let the Migration Wizard deal with the rest for you.

Data dependency

Your customer info comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees can see your credentials or records.

You can rest assured that with HDM no hacker attacks are possible.

Record mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might actually need.

Simple & effective

In only a couple of buttons to press you will be able to select what goes where, when it goes, and in what order.

Our software considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Customer priority

As a migration service supplier, we work to deliver the most effective migration tool. However, our priority is customer service.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from HEAT software to HelpDesk

Castle gates

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus helping you to be sure that the data end up being in the right destinations in HelpDesk.

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When migrating your data from HEAT software to HelpDesk we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HEAT software to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HEAT software to HelpDesk work

  • Prepare

    Start by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from HEAT software to HelpDesk.

  • Connect HEAT software

    Fill out the form with requested credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Connect HelpDesk

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be moved based upon your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpDesk all data

    Once everything's validated, determine a quiet time with the least load on the support staff and begin migrating from HEAT software to HelpDesk.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your HelpDesk import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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