96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

HEAT software to Drag
migration service

Effortless , no special skill set or coding required. A complete HEAT software to Drag data migration tool.

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Risk-free and Reliable
Your passwords as well as data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to get started with the migration.
Optimal & Accurate
We've taken into account all key peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of information

Reasons to use Help Desk Migration to migrate data from HEAT software to Drag

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in Drag.

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When migrating your data from HEAT software to Drag we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HEAT software to Drag

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from HEAT software to Drag work

  • Prepare

    Register and go to our migration tool.

  • Connect HEAT software

    Select and connect your HEAT software support desk with HDM.

  • Grant the right to access your Drag account.

  • Express your business needs

    Let us understand precisely what components of your migration you would like to adjust

  • Have your preferences estimated

    We'll analyze your application and send you with a price range and a scope of tasks.

  • Migrate from HEAT software to Drag everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Drag import

Our staff would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation
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