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HEAT software to CustomerFirst
migration service

Smooth , no special expertise or programming required. A complete HEAT software to CustomerFirst data migration instrument.

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Your best tool for HEAT software to CustomerFirst data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on the records you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target platform and see the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer service information.
Easy process

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach both platforms, choose what you need to migrate and allow the tool deal with the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Security is paramount

You data is key which is why we created a tool that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in charge

Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In only a couple of buttons to press it will be possible to choose the data arrangement, when it goes, and in what order.

Our software took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from providing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from HEAT software to CustomerFirst

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in CustomerFirst.

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Maintained association between object and people

When migrating your data from HEAT software to CustomerFirst we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HEAT software to CustomerFirst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HEAT software to CustomerFirst work

  • Prepare

    Sign-up and go to our migration software.

  • Opt and connect your HEAT software service desk with HDM.

  • Grant access to your CustomerFirst account.

  • Detail your requirements

    Let us know exactly what aspects of your migration you want to modify

  • Get your preferences estimated

    We shall investigate your application and get back to you with a price and a scope of tasks.

  • Migrate from HEAT software to CustomerFirst all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your CustomerFirst import

Our staff would be more than happy to run a custom migration in case you have particular demands.
Get a price estimation

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