Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

HarmonyPSA to USU Smart Link
migration service

Extremely easy , no special know how or coding required. A complete HarmonyPSA to USU Smart Link data migration software.

More details
There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply choose customer info you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just choose what data will go to the target system and observe the wonders happening.
Data structure maintenance
Migrate your help desk info in full to ensure that no ticket is missing vital customer service information.
Easy procedure

No need to worry about scripting or continuously control each piece of info transferred.

Just attach your source and target, choose what you want to migrate and allow the tool deal with the remainder.

Data maintenance

Your information comes unite and we mean it.

Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your information is behind thick walls. Not even all our team members have access to your passwords or records.

You may be sure that with HDM no data breaches are possible.

You’re in control

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we strive to propose the best possible migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Castle gates

Strong security of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in USU Smart Link.

Next

Maintained connectivity between object and people

When migrating your records from HarmonyPSA to USU Smart Link we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

  • Get ready

    Sign-up and go to our migration service.

  • Opt and connect your HarmonyPSA service desk with HDM.

  • Grant the right to access your USU Smart Link account.

  • Outline your needs

    Let us understand precisely what elements of your migration you need to modify

  • Get your preferences estimated

    We shall research your application and get back to you with a price range and a scope of work.

  • Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration
Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Top 5 Help Desk Features We Love. And You Should Too

No matter what industry you work in, you are bound to hear stuff such as, automation, tickets, knowledge base. All these seemingly insignificant things form…

What An Internal Help Desk Ticketing System Exactly Is?

Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the…

Leverage the Benefits & Save Money on a Help Desk System

If you are using (or used) a help desk system of any kind, you probably know that expenses can reach as low as 50 bucks…

Book a Call
cancel
%s
— %s