HarmonyPSA to ((OTRS)) Community Edition
migration service

Smooth , no special knowledge or coding required. A complete HarmonyPSA to ((OTRS)) Community Edition data migration tool.

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Your best tool for HarmonyPSA to ((OTRS)) Community Edition data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and tool development processes. Just decide on the records you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and see the wonders happening.
Record completion
Move your help desk data in full to ensure that no ticket has lost essential customer service details.
Effortless process

No need to worry about coding or continuously watch each record transferred.

Just link both platforms, choose what you want to migrate and let the tool do the rest for you.

From sender information to phone number connection, all you records will keep their previous data structure untouched.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is paramount

Information is key which is why we created a tool that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Record mapping

Choose data that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might actually need.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and insightful on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are always making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from HarmonyPSA to ((OTRS)) Community Edition

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up in the right destinations in ((OTRS)) Community Edition.

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When migrating your data from HarmonyPSA to ((OTRS)) Community Edition we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HarmonyPSA to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HarmonyPSA to ((OTRS)) Community Edition work

  • Prepare

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from HarmonyPSA to ((OTRS)) Community Edition.

  • Connect HarmonyPSA

    Complete the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ((OTRS)) Community Edition everything

    Once everything's tested, choose a quiet time with the minimal load on the support staff and start migrating from HarmonyPSA to ((OTRS)) Community Edition.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ((OTRS)) Community Edition import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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