HarmonyPSA to Eptica Entreprise Suite
migration service

Effortless , no special expertise or coding required. A complete HarmonyPSA to Eptica Entreprise Suite data migration instrument.

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Your best tool for HarmonyPSA to Eptica Entreprise Suite data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just decide on customer info you need to transfer and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new platform and observe the wonders happening.
Record completion
Move your help desk info in full to ensure that no ticket is missing critical customer support details.
Automated migration

Worried that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Connect the platforms, choose records, click ok, and the migration is ready!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our employees can see your credentials or other information.

You can be sure that with HDM no data breaches are possible.

You’re in charge

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Useful and simplified on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service provider, we work to deliver the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from HarmonyPSA to Eptica Entreprise Suite

Castle gates

Strong privacy of your records

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Eptica Entreprise Suite.

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Retained relation between object and people

When migrating your data from HarmonyPSA to Eptica Entreprise Suite we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HarmonyPSA to Eptica Entreprise Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HarmonyPSA to Eptica Entreprise Suite work

  • Prepare

    Sign-up and go to our migration tool.

  • Select and link your HarmonyPSA support desk with HDM.

  • Connect Eptica Entreprise Suite

    Give access to your Eptica Entreprise Suite account.

  • Outline your requirements

    Let us know exactly what parts of your migration you would like to modify

  • Have your needs estimated

    We'll investigate your application and get back to you with a total price and a scope of work.

  • Migrate from HarmonyPSA to Eptica Entreprise Suite all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Eptica Entreprise Suite import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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