HarmonyPSA to eGain Suite
migration service

Effortless , no special knowledge or programming required. A complete HarmonyPSA to eGain Suite data migration tool.

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Your best tool for HarmonyPSA to eGain Suite data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip complex data audit and tool development processes. Just pick what data you need to move and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and enjoy the magic happening.
Record completion
Transfer your help desk records in full to make certain that no ticket is missing essential customer support information.
Simple and easy process

No need to worry about coding or constantly control each record moved.

Just link your source and target, tick what you want to migrate and allow the Migration Wizard do the remainder.

Data dependency

Your customer info comes complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our staff members can access to your credentials or other information.

You may be sure that with HDM no hacker attacks will take place.

Record mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might actually need.

Guided migration

If this is your first migration, worry not. Helpful and insightful on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we aim to offer the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from HarmonyPSA to eGain Suite

Castle gates

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in eGain Suite.

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Sustained connectivity between object and people

When migrating your data from HarmonyPSA to eGain Suite we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from HarmonyPSA to eGain Suite

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from HarmonyPSA to eGain Suite work

  • Prepare

    Register and go to our migration software.

  • Pick and link your HarmonyPSA service desk with HDM.

  • Connect eGain Suite

    Give the right to access your eGain Suite account.

  • Express your needs

    Let us know what components of your migration you would like to tweak

  • Get your preferences estimated

    We shall investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from HarmonyPSA to eGain Suite everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your eGain Suite import

Our staff would be more than happy to run a personalized migration in case you have specific requirements.
Get a price estimation

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