HarmonyPSA to Alcea HelpDesk
migration service

Extremely easy , no special skill set or programming required. A complete HarmonyPSA to Alcea HelpDesk data migration software.

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The best HarmonyPSA to Alcea HelpDesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply decide on customer info you need to move and start the transition when comfortable.
Easy transition process
No specific expertise required. Just choose what data will go to the target platform and observe the magic happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost vital customer support information.
Automated tool

Scared that you’ll have to use advanced skills to migrate your customer service data? Don’t be as we made sure that our tool user friendly as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Data maintenance

Your customer data migrates unite , you can take our word.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members can access to your credentials or records.

You can be sure that with HDM no data breaches will take place.

You control the process

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it will be possible to pick what goes where, when it goes, and in what order.

Our developers took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Customer service as priority

As a data import service supplier, we strive to propose the most effective migration tool. Yet, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from HarmonyPSA to Alcea HelpDesk

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the data end up being in the right places in Alcea HelpDesk.

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Sustained relation between object and people

When migrating your records from HarmonyPSA to Alcea HelpDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from HarmonyPSA to Alcea HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from HarmonyPSA to Alcea HelpDesk work

  • Get ready

    Register and go to our migration wizard.

  • Connect HarmonyPSA

    Opt and link your HarmonyPSA service desk with HDM.

  • Connect Alcea HelpDesk

    Grant access to your Alcea HelpDesk account.

  • Outline your requirements

    Let us know exactly what aspects of your migration you want to adjust

  • Have your requirements estimated

    We'll investigate your case and get back to you with a price range and a scope of work.

  • Migrate from HarmonyPSA to Alcea HelpDesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Alcea HelpDesk import

Our team would be more than happy to perform a customized migration if you have particular demands.
Get a price estimation

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