GS/HelpDesk to OTRS
migration service

Trouble-free , no special expertise or coding required. A complete GS/HelpDesk to OTRS data migration tool.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've considered all key peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to switch from GS/HelpDesk to OTRS

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in OTRS.

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When migrating your records from GS/HelpDesk to OTRS we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from GS/HelpDesk to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

In what way does data migration from GS/HelpDesk to OTRS work

  • Get ready

    Register and go to our migration tool.

  • Connect GS/HelpDesk

    Opt and connect your GS/HelpDesk support desk with HDM.

  • Give access to your OTRS account.

  • Outline your business needs

    Let us know exactly what components of your migration you need to tweak

  • Get your preferences estimated

    We will investigate your case and get back to you with a the overall cost and a scope of tasks.

  • Migrate from GS/HelpDesk to OTRS everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your OTRS import

Our team would be more than happy to run a custom migration if you have specific demands.
Get a price estimation
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