Groove to VIZOR ServiceDesk
migration service

Trouble-free , no special knowledge or programming required. A complete Groove to VIZOR ServiceDesk data migration software.

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The best Groove to VIZOR ServiceDesk tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose the records you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and see the magic happening.
Data completion
Migrate your help desk records in full to make sure that no ticket is missing essential customer support information.
Simple and easy process

No need to worry about scripting or constantly control each piece of info transferred.

Just attach your source and target, choose what you want to take to a new database and allow the system deal with the remainder.

Data dependency

Your customer data comes complete , you can take our word.

Every email, every ticket, and every customer profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our staff members can access to your passwords or other information.

You can be certain with HDM no hacker attacks will take place.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service supplier, we strive to offer the most effective migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Groove to VIZOR ServiceDesk

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in VIZOR ServiceDesk.

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Maintained association between object and people

When migrating your records from Groove to VIZOR ServiceDesk we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to VIZOR ServiceDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to VIZOR ServiceDesk work

  • Get ready

    Register and go to our migration wizard.

  • Pick and link your Groove service desk with HDM.

  • Give access to your VIZOR ServiceDesk account.

  • Explain your needs

    Let us know exactly what aspects of your migration you would like to tweak

  • Get your preferences estimated

    We'll investigate your case and get back to you with a total price and a scope of work.

  • Migrate from Groove to VIZOR ServiceDesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your VIZOR ServiceDesk import

Our team would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation

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