Groove to Vision Helpdesk
migration service

Smooth , no special skill set or coding required. A complete Groove to Vision Helpdesk data migration software.

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Your best tool for Groove to Vision Helpdesk data migration

No need to write a code, nor do you need a developer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply decide on the records you need to move and set off with the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the target platform and see the magic happening.
Record structure maintenance
Transfer your help desk data in full to make sure that no ticket is missing critical customer service details.
Automated migration

Afraid that you’ll need special skills to migrate your info? Worry not as we made sure that our tool interface is as easy to use as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you expected.

Data safety is paramount

Information is key which is why we developed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Select records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Groove to Vision Helpdesk

Castle gates

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the data end up in the right destinations in Vision Helpdesk.

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Sustained connection between object and people

When migrating your data from Groove to Vision Helpdesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Groove to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Groove to Vision Helpdesk work

  • Prepare

    Sign up and go to our migration service.

  • Choose and connect your Groove support desk with HDM.

  • Connect Vision Helpdesk

    Give access to your Vision Helpdesk account.

  • Describe your requirements

    Let us know what components of your migration you want to tweak

  • Get your requirements estimated

    We'll investigate your application and get back to you with a cost and a scope of work.

  • Migrate from Groove to Vision Helpdesk all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Vision Helpdesk import

Our staff would be more than happy to perform a custom migration in case you have special demands.
Get a price estimation

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