Groove to UserEcho
migration service

Smooth , no special expertise or coding required. A complete Groove to UserEcho data migration tool.

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Your best tool for Groove to UserEcho data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply choose what data you need to move and start the transition when comfortable.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and enjoy the magic happening.
Record completion
Transfer your help desk data in full to ensure that no ticket is missing essential customer support details.
Automated migration

Afraid that you’ll need special skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as it can possibly be.

Connect the help desks, select data, click ok, and you’re done!

Data dependency

Your information comes unite , you can take our word.

Each email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our staff members can see your credentials or records.

You can rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In just a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our software took customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Customer priority

As a migration service provider, we aim to offer the most effective migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from Groove to UserEcho

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in UserEcho.

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Sustained relation between object and people

When migrating your data from Groove to UserEcho we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Groove to UserEcho

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Groove to UserEcho work

  • Prepare

    Sign up and go to our migration tool.

  • Opt and link your Groove support desk with HDM.

  • Connect UserEcho

    Grant access to your UserEcho account.

  • Describe your requirements

    Let us understand precisely what components of your migration you want to tweak

  • Have your needs estimated

    We'll analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Groove to UserEcho all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your UserEcho import

Our staff would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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