Groove to Textline
migration service
Smooth , no special knowledge or programming required. A complete Groove to Textline data migration tool.
Groove to Textline
Your best tool for Groove to Textline data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and tool development processes. Simply decide on the records you need to migrate and start the transition when comfortable.Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and see the miracle happening.Record completion
Migrate your help desk records in full to make sure that no ticket is missing essential customer support information.Automated migration
Scared that you’ll have to use special skills to migrate your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.
Connect the platforms, select data, click ok, and the migration is ready!
Data dependency
Your customer info comes unite , you can take our word.
Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.
Data protected
Your customer data is behind impenetrable walls. Not even all our staff members can access to your credentials or records.
You can be sure that with HDM no data breaches are possible.
You’re in charge
Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Simple & effective
In only a couple of buttons to press it will be possible to choose what goes where, when it goes, and in what order.
Our developers took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Customer priority
As a migration service supplier, we aim to offer the most effective migration tool. Nevertheless, our priority is customer service.
As evident by our many five-star reviews on G2, we want you to have the best possible experience.
Reasons to use Help Desk Migration to switch from Groove to Textline
Strong security of your information
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard as well as custom fields , thus helping you to make sure that the data end up being in the right places in Textline.Next
Maintained connection between object and people
When migrating your data from Groove to Textline we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Groove to Textline
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Groove to Textline work
-
Prepare
Register and go to our migration wizard.
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Link Groove
Choose and link your Groove service desk with HDM.
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Connect Textline
Grant access to your Textline account.
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Outline your requirements
Let us know what components of your migration you wish to fine-tune
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Get your needs estimated
We will analyze your case and send you with a price and a scope of work.
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Migrate from Groove to Textline all data
Migrate all your customer support records in a single push.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your Textline import
Our staff would be more than happy to run a custom migration in case you have specific demands.
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