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Groove to Teckst
migration service

Extremely easy , no special know how or coding required. A complete Groove to Teckst data migration tool.

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The best Groove to Teckst tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick customer info you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new solution and observe the miracle happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket is missing essential customer support details.
Automated tool

Afraid that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Attach the help desks, pick data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you left it.

Security is paramount

You data is everything which is why we created a tool that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Groove to Teckst

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in Teckst.

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Maintained relation between object and people

When migrating your records from Groove to Teckst we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to Teckst

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to Teckst work

  • Get ready

    Sign up and go to our migration service.

  • Select and link your Groove support desk with HDM.

  • Give access to your Teckst account.

  • Detail your business needs

    Let us know exactly what aspects of your migration you want to modify

  • Have your preferences estimated

    We shall analyze your application and get back to you with a cost and a scope of work.

  • Migrate from Groove to Teckst everything

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Teckst import

Our team would be more than happy to perform a custom migration in case you have specific requirements.
Get a price estimation

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