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Groove to SupportPortal
migration service

Extremely easy , no special know how or programming required. A complete Groove to SupportPortal data migration software.

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The best Groove to SupportPortal tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just pick what data you need to migrate and set off with the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the new solution and enjoy the miracle happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost essential customer support information.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we made sure that our tool interface is as easy to use as possible.

Attach the help desks, pick records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their previous data structure maintained.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we designed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from producing great customer support services, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from Groove to SupportPortal

Castle gates

Strong security of your information

The migration is performed over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in SupportPortal.

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Maintained association between object and people

When migrating your records from Groove to SupportPortal we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to SupportPortal work

  • Get ready

    Register and go to our migration wizard.

  • Connect Groove

    Pick and link your Groove service desk with HDM.

  • Connect SupportPortal

    Give access to your SupportPortal account.

  • Detail your business needs

    Let us know exactly what parts of your migration you need to fine-tune

  • Get your needs estimated

    We'll analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Groove to SupportPortal everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your SupportPortal import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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