96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Groove to Spiceworks
migration service

Effortless , no special knowledge or coding required. A complete Groove to Spiceworks data migration tool.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've taken into account all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive amounts of data

Reasons to use Help Desk Migration to switch from Groove to Spiceworks

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in Spiceworks.

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When migrating your data from Groove to Spiceworks we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Groove to Spiceworks

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from Groove to Spiceworks work

  • Prepare

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Groove to Spiceworks.

  • Fill in the form with necessary credentials to permit our data migration tool to retrieve information from your current help desk.

  • Connect Spiceworks

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Spiceworks all data

    When everything's tested, find a quiet time with the minimal load on the support team and begin migrating from Groove to Spiceworks.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Spiceworks import

Our staff would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

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Help Desk Migration service


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