Groove to Snappy
migration service

Effortless , no special expertise or coding required. A complete Groove to Snappy data migration software.

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Your best tool for Groove to Snappy data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just choose the records you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new system and see the wonders happening.
Record completion
Migrate your help desk records in full to ensure that no ticket is missing vital customer support details.
Simple and easy process

No need to worry about scripting or continuously control each piece of info transferred.

Just attach both platforms, pick what you want to take to a new database and allow the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive where you expected.

Security is paramount

You data is key which is why we developed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You control the process

Take complete control of your information with our internal data mapping solution. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Customer service first

Apart from providing great customer support services, we always want to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Groove to Snappy

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in Snappy.

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Maintained connection between object and people

When migrating your data from Groove to Snappy we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to Snappy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Groove to Snappy work

  • Prepare

    Register and go to our migration tool.

  • Pick and link your Groove support desk with HDM.

  • Give the right to access your Snappy account.

  • Outline your needs

    Let us understand precisely what parts of your migration you want to modify

  • Get your requirements estimated

    We'll investigate your application and get back to you with a cost and a scope of work.

  • Migrate from Groove to Snappy all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Snappy import

Our staff would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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