Groove to RSTickets!Pro
migration service

Smooth , no special knowledge or programming required. A complete Groove to RSTickets!Pro data migration software.

More details

Your best tool for Groove to RSTickets!Pro data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply decide on what data you need to transfer and start the transition immediately.
Easy migration
No specific knowledge or skill required. Just choose what data will go to the target platform and enjoy the wonders happening.
Record completion
Transfer your help desk info in full to make sure that no ticket has lost vital customer service information.
Automated migration

Worried that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool is as easy to use as it can possibly be.

Link the help desks, pick data, click ok, and the migration is ready!

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive how you left it.

Security is paramount

You data is everything which is why we created a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer support services, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from Groove to RSTickets!Pro

Castle gates

Strong safety of your records

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in RSTickets!Pro.

Next

Sustained association between object and people

When migrating your data from Groove to RSTickets!Pro we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Groove to RSTickets!Pro

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Groove to RSTickets!Pro work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Groove

    Opt and connect your Groove service desk with HDM.

  • Grant access to your RSTickets!Pro account.

  • Outline your needs

    Let us know what aspects of your migration you want to modify

  • Have your preferences estimated

    We will analyze your application and get back to you with a cost and a scope of tasks.

  • Migrate from Groove to RSTickets!Pro everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your RSTickets!Pro import

Our staff would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

Blog Articles You Might Find Useful

A Guide To Help Desk Software

What started as a helping system designed for a single purpose of documenting issues has evolved into a multi-billion dollar industry. Yes, we are talking…

What An Internal Help Desk Ticketing System Exactly Is?

Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the…

How to Get Started with Your Help Desk Migration Project Plan

First-class customer service is that one thing on which the whole business depends. Business owners of both small companies and large enterprises pay attention to…

Book a Call
cancel
%s
— %s