Groove to ReadyDesk
migration service

Trouble-free , no special knowledge or coding required. A complete Groove to ReadyDesk data migration tool.

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The best Groove to ReadyDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just choose what data you need to migrate and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the new system and enjoy the miracle happening.
Data completion
Migrate your help desk info in full to ensure that no ticket has lost essential customer service information.
Automated tool

Worried that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool accessible as it can possibly be.

Attach the platforms, choose records, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive where you expected.

Security is priority

Information is key which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You’re in control

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, worry not. Helpful and intuitive on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Great service first

Except producing great customer service, we always strive to improve our customer service.

As a company, we want you to have the best possible service, which is why we are constantly putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from Groove to ReadyDesk

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right places in ReadyDesk.

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Maintained connectivity between object and people

When migrating your records from Groove to ReadyDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to ReadyDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to ReadyDesk work

  • Get ready

    Sign-up and go to our migration service.

  • Connect Groove

    Select and connect your Groove service desk with HDM.

  • Connect ReadyDesk

    Grant the right to access your ReadyDesk account.

  • Describe your business needs

    Let us know exactly what parts of your migration you need to adjust

  • Get your requirements estimated

    We will investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Groove to ReadyDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your ReadyDesk import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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