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Groove to ProProfs Help Desk
migration service

Trouble-free , no special know how or coding required. A complete Groove to ProProfs Help Desk data migration tool.

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The best Groove to ProProfs Help Desk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on what data you need to transfer and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the new platform and enjoy the wonders happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket has lost essential customer support details.
Automated tool

Scared that you’ll need advanced skills to move your customer service data? Worry not as we ensured that our tool interface is as easy to use as it can possibly be.

Link the help desks, choose records, click ok, and you’re done!

Data maintenance

Your information migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members can see your passwords or other information.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we aim to offer the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Groove to ProProfs Help Desk

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in ProProfs Help Desk.

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Retained connection between object and people

When migrating your records from Groove to ProProfs Help Desk we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to ProProfs Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to ProProfs Help Desk work

  • Get ready

    Register and go to our migration tool.

  • Connect Groove

    Pick and link your Groove support desk with HDM.

  • Give access to your ProProfs Help Desk account.

  • Describe your needs

    Let us know exactly what parts of your migration you need to adjust

  • Have your requirements estimated

    We shall investigate your application and send you with a cost and a scope of work.

  • Migrate from Groove to ProProfs Help Desk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your ProProfs Help Desk import

Our team would be more than happy to perform a personalized migration if you have specific demands.
Get a price estimation

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