Groove to Pega Customer Service
migration service

Trouble-free , no special know how or coding required. A complete Groove to Pega Customer Service data migration instrument.

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The best Groove to Pega Customer Service tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose what data you need to move and set off with the transition right away.
Effortless transition process
No special expertise needed. Just pick what data will go to the new system and enjoy the magic happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing essential customer support details.
Effortless process

You don’t have to bother about coding or constantly control each record transferred.

Just attach both platforms, pick what you want to migrate and allow the Migration Wizard deal with the rest for you.

From sender information to phone number connection, your entire database will keep their initial data structure maintained.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you where you expected.

Security is priority

You data is key which is why we designed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

Data mapping

Choose information that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to select anything you might actually need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to enhance the general experience.


Why you should use Help Desk Migration to migrate data from Groove to Pega Customer Service

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up being in the right destinations in Pega Customer Service.

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When migrating your records from Groove to Pega Customer Service we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to Pega Customer Service

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to Pega Customer Service work

  • Get ready

    Register and go to our migration service.

  • Select and link your Groove support desk with HDM.

  • Connect Pega Customer Service

    Give the right to access your Pega Customer Service account.

  • Detail your requirements

    Let us know exactly what aspects of your migration you would like to fine-tune

  • Get your needs estimated

    We will investigate your case and get back to you with a total price and a scope of work.

  • Migrate from Groove to Pega Customer Service all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Pega Customer Service import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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