Groove to OneDesk
migration service

Extremely easy , no special skill set or coding required. A complete Groove to OneDesk data migration instrument.

More details
Trustworthy and Reputable
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to get started with the migration.
Complete & Accurate
We've handled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Why you should use Help Desk Migration to migrate data from Groove to OneDesk

Castle gates

Strong safety of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in OneDesk.

Next

When migrating your records from Groove to OneDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Groove to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to OneDesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect Groove

    Choose and link your Groove support desk with HDM.

  • Connect OneDesk

    Grant access to your OneDesk account.

  • Explain your requirements

    Let us understand precisely what elements of your migration you wish to adjust

  • Have your needs estimated

    We shall analyze your application and send you with a price range and a scope of tasks.

  • Migrate from Groove to OneDesk all data

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your OneDesk import

Our team would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

Blog Articles You Might Find Useful

Top Benefits of Cloud Migration in 2019

Today, many organizations, both for- and non-profit move all their data to the cloud as it not only accelerates their operations but provides a number …

Rules To Follow During A Data Migration

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution. …

What Is A Service Desk and Why You Need One

With the rise of internet technology, the world has shifted to a wide range of tools that are today, considered to be for granted. At …

Book a Call
cancel
%s
— %s