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Groove to NetResults Tracker
migration service

Smooth , no special expertise or programming required. A complete Groove to NetResults Tracker data migration tool.

More details

Your best tool for Groove to NetResults Tracker data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and tool development processes. Simply pick customer info you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target solution and observe the wonders happening.
Record completion
Migrate your help desk info in full to make sure that no ticket has lost vital customer service information.
Easy process

No need to worry about scripting or continuously control each piece of info moved.

Just attach your source and target, tick what you want to migrate and allow the Migration Wizard do the remainder.

Data dependency

Your customer info migrates unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our team members have access to your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

You’re in charge

Take complete control of your information with our internal data mapper. Select what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Guided migration

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer priority

As a migration service supplier, we aim to propose the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Groove to NetResults Tracker

Castle gates

Strong security of your records

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right places in NetResults Tracker.

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Maintained connection between object and people

When migrating your data from Groove to NetResults Tracker we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Groove to NetResults Tracker

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Groove to NetResults Tracker work

  • Prepare

    Sign-up and go to our migration software.

  • Connect Groove

    Opt and connect your Groove service desk with HDM.

  • Connect NetResults Tracker

    Give the right to access your NetResults Tracker account.

  • Express your needs

    Let us understand precisely what parts of your migration you wish to fine-tune

  • Have your requirements estimated

    We will analyze your application and get back to you with a the overall cost and a scope of tasks.

  • Migrate from Groove to NetResults Tracker all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your NetResults Tracker import

Our staff would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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