Groove to Kayako Classic
migration service

Trouble-free , no special expertise or coding required. A complete Groove to Kayako Classic data migration software.

More details

The best Groove to Kayako Classic tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on the records you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and see the wonders happening.
Data completion
Move your help desk records in full to make sure that no ticket is missing critical customer service information.
Simple and easy procedure

No need to worry about scripting or continuously watch each piece of info transferred.

Just attach your source and target, tick what you want to migrate and allow the system deal with the rest for you.

Data dependency

Your information comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind thick walls. Not even all our employees have access to your passwords or other information.

You can be certain with HDM no hacker attacks are possible.

You’re in control

Manage your information with our internal data mapper. Select what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and simplified on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we strive to deliver the best possible migration tool. Nevertheless, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Groove to Kayako Classic

Castle gates

Strong privacy of your information

The migration is conducted over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in Kayako Classic.

Next

Retained connectivity between object and people

When migrating your records from Groove to Kayako Classic we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from Groove to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to Kayako Classic work

  • Get ready

    Start off by creating Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from Groove to Kayako Classic.

  • Complete the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.

  • Connect Kayako Classic

    Do the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be migrated based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    Once everything's tested, choose a quiet time with the minimal load on the support staff and begin migrating from Groove to Kayako Classic.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako Classic import

Our team would be more than happy to run a custom migration in case you have special demands.
Get a price estimation

Blog Articles You Might Find Useful

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

7 Books to Boost Your Career as a Customer Support Specialist

There are dozens, even thousands of books written and published by support-minded folks on customer service, strategy, customer loyalty, persuasive speaking, comprehensive writing, team and…

,

Best Practices For Your Data Migration As Learned From Our Customers

Data migration can be a challenging process, especially when done for the first time. Initially, it can be difficult because of the unawareness of a…

Book a Call
cancel
%s
— %s