Groove to Jira Ops
migration service

Effortless , no special expertise or coding required. A complete Groove to Jira Ops data migration software.

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Your best tool for Groove to Jira Ops data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just pick the records you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new solution and see the miracle happening.
Record completion
Move your help desk records in full to ensure that no ticket has lost essential customer support details.
Automated migration

Scared that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface simple to use as possible.

Link the platforms, pick data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You’re in charge

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Apart from providing great customer service, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Groove to Jira Ops

Castle gates

Strong privacy of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in Jira Ops.

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Retained connection between object and people

When migrating your data from Groove to Jira Ops we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Groove to Jira Ops

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Groove to Jira Ops work

  • Prepare

    Register and go to our migration service.

  • Connect Groove

    Pick and link your Groove support desk with HDM.

  • Connect Jira Ops

    Give the right to access your Jira Ops account.

  • Clarify your needs

    Let us know what parts of your migration you want to tweak

  • Have your preferences estimated

    We'll investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from Groove to Jira Ops everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Jira Ops import

Our staff would be more than happy to run a customized migration if you have specific requirements.
Get a price estimation

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