Groove to HelpShift
migration service

Trouble-free , no special knowledge or coding required. A complete Groove to HelpShift data migration tool.

More details

The best Groove to HelpShift tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose customer info you need to transfer and start the transition immediately.
Effortless migration
No special knowledge or skill needed. Just select what data will go to the target system and observe the wonders happening.
Data completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer support details.
Easy procedure

No need to worry about scripting or constantly watch each record moved.

Just link both platforms, choose what you need to take to a new database and let the tool deal with the remainder.

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is paramount

You data is everything which is why we designed a tool that will keep your information intact.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.

Simple & effective

In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from Groove to HelpShift

Castle gates

Strong security of your records

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in HelpShift.

Next

Maintained relation between object and people

When migrating your records from Groove to HelpShift we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Groove to HelpShift

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to HelpShift work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Groove to HelpShift.

  • Connect Groove

    Complete the form with necessary credentials to allow our data migration tool to access information from your current help desk.

  • Connect HelpShift

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpShift all data

    When everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from Groove to HelpShift.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your HelpShift import

Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation

Blog Articles You Might Find Useful

Outsource Data Migration or Not? — That Is the Question

We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…

The 10 Languages You Need to Support if You Sell Worldwide

For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while…

The Many Pitfalls of Free Help Desk Software

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…

Book a Call
cancel
%s
— %s