Groove to HelpShift
migration service
Trouble-free , no special knowledge or coding required. A complete Groove to HelpShift data migration tool.
Groove to HelpShift
The best Groove to HelpShift tool made for you
There’s no need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on your time and money
Skip the system analysis and tool development processes. Simply choose customer info you need to transfer and start the transition immediately.Effortless migration
No special knowledge or skill needed. Just select what data will go to the target system and observe the wonders happening.Data completion
Migrate your help desk info in full to make sure that no ticket is missing vital customer support details.Easy procedure
No need to worry about scripting or constantly watch each record moved.
Just link both platforms, choose what you need to take to a new database and let the tool deal with the remainder.
Intact connections
From sender information to phone number connection, all you records will keep their initial connections maintained.
You don’t have to worry that some data will be missing and service quality will decrease. Everything will be waiting for you how you left it.
Security is paramount
You data is everything which is why we designed a tool that will keep your information intact.
Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.
Record mapping
Select data that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center solutions, you will be able to pick just about everything you might ever need.
Simple & effective
In just a couple of buttons to press it is possible to pick the data arrangement, when it goes, and in what order.
Our developers took user experience as a priority and made sure that it will be possible to use the system to its fullest.
Great service first
Apart from providing great customer support services, we always strive to develop our customer service.
As a company, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.
Why you should use Help Desk Migration to switch from Groove to HelpShift
Strong security of your records
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in HelpShift.Next
Maintained relation between object and people
When migrating your records from Groove to HelpShift we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Groove to HelpShift
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Groove to HelpShift work
-
Get ready
Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Groove to HelpShift.
-
Connect Groove
Complete the form with necessary credentials to allow our data migration tool to access information from your current help desk.
-
Connect HelpShift
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.
-
Select objects
Choose the records you need to migrate and set the ticket fields mapping, so the records could be moved in line with your needs
-
Migrate limited amount of data
Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
-
Migrate to HelpShift all data
When everything's tested out, determine a quiet time with the minimal load on the support department and start migrating from Groove to HelpShift.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your HelpShift import
Our team would be more than happy to run a custom migration in case you have particular needs.
Get a price estimation Blog Articles You Might Find Useful
Data Migration 101
Outsource Data Migration or Not? — That Is the Question
We’ve been doing data migrations since 2016. Typically, companies tend to look for ways to outsource their data migration needs to someone who is more…
Help Desk System Reviews
The 10 Languages You Need to Support if You Sell Worldwide
For companies selling worldwide, being multilingual is no longer a matter of choice. Today, only 20% of all online content is in English. And while…
Help Desk System Reviews
The Many Pitfalls of Free Help Desk Software
There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one…
