Groove to Alhambra-Eidos
migration service

Trouble-free , no special skill set or programming required. A complete Groove to Alhambra-Eidos data migration software.

More details
Secure and Reputable
Your passwords along with data are safe with us and will be used for import solely.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to begin the the migration.
Full & Accurate
We've considered all significant peculiarities of various helpdesks to help you accurately and efficiently migrate massive loads of information

Why you should use Help Desk Migration to migrate data from Groove to Alhambra-Eidos

Castle gates

Strong security of your records

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right destinations in Alhambra-Eidos.

Next

Maintained relation between object and people

When migrating your records from Groove to Alhambra-Eidos we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from Groove to Alhambra-Eidos

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Groove to Alhambra-Eidos work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Groove

    Choose and connect your Groove support desk with HDM.

  • Grant the right to access your Alhambra-Eidos account.

  • Outline your requirements

    Let us understand precisely what parts of your migration you would like to modify

  • Have your requirements estimated

    We will investigate your case and send you with a price and a scope of tasks.

  • Migrate from Groove to Alhambra-Eidos all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Alhambra-Eidos import

Our team would be more than happy to perform a custom migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

5 Steps to Realizing You Need to Migrate Your Help Desk

5 Steps to Realizing You Need to Migrate Your Help Desk

June 5, 2019

Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base and the company itself grow, some options can’t scale with the raising needs. In this case, the time for choosing a new help desk and migrating your historical data is …

Rules To Follow During A Data Migration

Rules To Follow During A Data Migration

October 15, 2019

Now some of you might already know this but it goes without saying, data migration is a lengthy process that requires careful planning and execution. Indeed, many project managers have a hard time moving to another workbench as most of them fail to properly calculate how much it takes and how much it costs to …

Here’s What To Do When Merging Help Desk Instances

Here’s What To Do When Merging Help Desk Instances

March 26, 2020

There are times when merging two support departments that come from different companies just makes sense. It saves money, it accelerates delivery, and perhaps the most important aspect, it saves you the headache. However, as you might have guessed, not all is as good as it might seem. Every merge comes with its own set …

Book a Call
cancel
%s
— %s