GoToAssist import
in a few clicks

Without devs, timelack and hustle. With step-by-step GoToAssist import setup form.

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Spotless GoToAssist import services just for you

Your platform migration troubles are behind you now. Complete platform to platform migration with HDM fast and hassle-free.
Less time & money spent
Affordable process cost, a swift transition to the new system, and no need to develop the migration method. Get it all with HDM service.
Transparent migration course
Just prepare your information for transition in advance and begin moving your data. No need to deal with everything alone.
Essential data aside
Regardless of your reasons, move your historical data to the new tool to keep up with customer data easier.
Automatic import services

Why spend time moving records by hand when a machine can deal with it?

Our import tool will take care of every piece of info so you don’t have to.

Connection coherence

All your emails will move complete and whole. From sender and receiver info to attachments and signatures, all data is intact.

The same applies to the help desk and CSV data. As a result, you get technically viable information.

Your info is secure

When you provide your credentials to our migration tool, you can trust us.

Only authorized personnel that directly work with your migration will be able to access to your accounts and customer info.

All the records is shielded by the data encryption systems to prevent any risks.

Place your information

It’s not required to make considerable amount of data audits to start your data import.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to transfer and say where it goes just by clicking the necessary checkboxes.

Robust but transparent

You don’t need to understand the system to use it to its full.

Useful on-screen guides will help you move your data quickly and effectively. As a result, you can move data just about to any platform you need.

Customer support

Our main goal is to make our service as enjoyable to you as possible, and G2 Crowd has already recognized it. We always go after high-level service and proper assistance.

Regardless of the way you contact us, we are always happy to help you with the import.

What are the key reasons to import data to GoToAssist using Help Desk Migration?

Castle gates

Security first

We do not share any of your information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.


Simple to use wizard to setup import

Our service was developed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration lets you automatically transfer custom fields, as well as map their location.


Maintained relations between objects and people

All tickets will be imported to GoToAssist with their corresponding agents, contacts, and attachments, thus, saving the record of customers' requests.


Relations illustration

Objects you may import to GoToAssist

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to GoToAssist in several simple steps

  • Get ready

    In the new help desk, create profiles for your agents and custom ticket fields. Once done, go to Migration Wizard and begin the GoToAssist import.

  • Connect source Help Desk

    Choose your current help desk from the list and fill out the form to enable our migration tool fetch the data.

  • Link GoToAssist

    After you have specified your data source, connect our service with your GoToAssist to permit the import.

  • Choose objects

    Choose the records you want to migrate and specify the mapping of ticket fields, both standard, and custom.

  • Import limited amount of data

    Run a cost-free demo to find out how your migration to GoToAssist will look like and confirm that the records translates properly.

  • Import to GoToAssist all data

    After everything's validated, choose the best time when most of your clients are offline and begin the Full Data Migration.

We always keep all data safe

We consider safety very seriously and have established a complete set of practices, technologies, and policies to help guarantee your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

GoToAssist import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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