GoToAssist to LiveAgent
migration service Help Desk Migration partner of LiveAgent

Smooth , no special expertise or coding required. A complete GoToAssist to LiveAgent data migration tool.

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Secure and Reliable
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've tackled all key peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of information

Reasons to use Help Desk Migration to switch from GoToAssist to LiveAgent

Strong security of your information

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer care to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in LiveAgent.

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Maintained relation between object and people

When migrating your data from GoToAssist to LiveAgent we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from GoToAssist to LiveAgent

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How does data migration from GoToAssist to LiveAgent work

  • Prepare

    Start off by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from GoToAssist to LiveAgent.

  • Connect GoToAssist

    Fill out the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Connect LiveAgent

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to LiveAgent all data

    Once everything's validated, choose a quiet time with the least load on the support department and start migrating from GoToAssist to LiveAgent.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your LiveAgent import

Our staff would be more than happy to run a custom migration if you have specific needs.
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