Gnatta import
in a few clicks

Without developers, delays and hustle. Via robust data import wizard.

Spotless Gnatta import services just for you

Now, there’s no need to concern yourself about any help desk import problems. Full platform to platform migration with HDM swift and simple.

Less time & money spent

Lower price, a faster transfer to the new help desk, and no need to design the migration script. All with HDM.

Transparent process

Just get the customer info ready for transition beforehand and begin moving your data. It’s not necessary to fiddle with anything.

Essential data right beside you

No matter if it is for compliance reasons, or convenience, transfer your historical data to the new tool to keep the track of customers easier.

Automated migration

A bare minimum is to get done on your side. We already made the migration method.

All you have to do is configure your system import preferences and you’re ready to go.

Data relationship integrity

All your customer records will move complete and whole. Together with its smallest details, all data structure will be maintained.

The same goes for the help desk and CSV data. As a result, you get useable information.

Data safety

All the passwords you provide during the migration procedure are not stored. Only authorized staff can get access to your email accounts or help desk panelrecords.

All your info is behind a thick wall from the outside world.

Place your records

You don’t need to make extensive data audits to begin your migration.

Use our Migration Wizard to choose the records for data migration right during the process. Pick what you want to keep and say where it goes just by clicking the necessary checkboxes.

Robust but transparent

You don’t need to learn the system to use it to its full.

Handy on-screen hints will assist you move your data fast and effectively. As a result, you can move data just about anywhere you need.

Great customer service

Our main goal is to make our service as pleasant to you as as feasible, as evident by G2. We always aim for high-level service and proper communication.

Whether it is through a phone or email, we are always happy to help you with the import.

What are the key reasons to import data to Gnatta using Help Desk Migration?

Security first

We do not share any of your personal information with third parties, and additionally meticulously protect it, so not a thing gets lost or stolen.

Simple to use wizard to setup import

Our service was developed to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration allows you to automatically transition custom fields, as well as map their destination.

Maintained relations between objects and people

All tickets will be imported to Gnatta with their corresponding agents, contacts, and attachments, as a result, saving the previous record of customers' requests.

Objects you may import to Gnatta

Help Desk Objects

Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments
Categories
Folders

96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Gnatta in several easy steps

Get ready

Sign up and go to our migration wizard.
Connect source Help Desk

Select and link your source support desk with HDM.
Connect Gnatta

Give access to your Gnatta account.
Explain your needs

Let us know what aspects of your migration you would like to adjust
Have your preferences estimated

We shall research your case and send you with a the overall cost and a scope of work.
Import to Gnatta everything

Transfer all your customer service information in a single push.

We always keep your data secure

We consider security very seriously and have built a complete set of practices , technologies , and policies to help ensure that your data is protected.

Check our security manual

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one

Migrate from Zendesk

To Gnatta

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.

Let's get connected

Name

Phone

Select how you want to proceed

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Option #1: fully automated process

Automated data migration

According to the platforms you've selected, you can migrate:

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Option #2: Tailored to meet your needs

Customized data migration

Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.

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What kind of customization do you need?

Please describe your needs as detailed as possible

Message *

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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Voice of the clients

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