Gnatta to SmarterTrack
migration service

Effortless , no special skill set or coding required. A complete Gnatta to SmarterTrack data migration software.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've taken into account all major peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of information

Reasons to use Help Desk Migration to migrate data from Gnatta to SmarterTrack

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in SmarterTrack.

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Maintained relation between object and people

When migrating your data from Gnatta to SmarterTrack we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Gnatta to SmarterTrack

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How does data migration from Gnatta to SmarterTrack work

  • Prepare

    Sign up and go to our migration service.

  • Pick and connect your Gnatta support desk with HDM.

  • Connect SmarterTrack

    Grant access to your SmarterTrack account.

  • Express your requirements

    Let us understand precisely what aspects of your migration you would like to modify

  • Have your preferences estimated

    We shall investigate your application and send you with a the overall cost and a scope of work.

  • Migrate from Gnatta to SmarterTrack everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your SmarterTrack import

Our staff would be more than happy to perform a customized migration in case you have specific demands.
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