Gnatta to Jira Software
migration service

Extremely easy , no special skill set or programming required. A complete Gnatta to Jira Software data migration tool.

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Risk-free and Safe
Your passwords along with data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've handled all major peculiarities of various helpdesks to help you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to migrate data from Gnatta to Jira Software

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right destinations in Jira Software.

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Retained connection between object and people

When migrating your records from Gnatta to Jira Software we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Gnatta to Jira Software

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Gnatta to Jira Software work

  • Get ready

    Start by setting up Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Gnatta to Jira Software.

  • Connect Gnatta

    Complete the form with requested credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate small amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Jira Software everything

    Once everything's tested out, find a quiet time with the least load on the support department and begin migrating from Gnatta to Jira Software.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Jira Software import

Our team would be more than happy to perform a customized migration if you have special demands.
Get a price estimation

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